At DecorLoom, we want your shopping experience to be seamless. Here’s how our returns and exchanges process works:
Most in-stock orders are processed and dispatched within 1–3 business days after payment confirmation.
During peak shopping seasons, holidays, or promotions, processing may take up to 5 business days.
All items are subject to availability.
If an item is out of stock, we will contact you within 2 business days to:
Offer alternatives (if available)
Provide an estimated restock date
Process a full refund if you prefer to cancel
We deliver nationwide in South Africa via The Courier Guy, Aramex, PAXI, and Fastway.
Delivery timelines after dispatch:
Major cities & metros: 2–4 business days
Regional/outlying areas: 3–7 business days
Same-day or express delivery may be available in selected areas.
Shipping Costs
Calculated at checkout based on order weight, size, destination, and selected shipping method.
Free delivery on South African orders over R1,000 (some exclusions may apply).
To ensure smooth delivery, customers should:
Provide an accurate delivery address and contact details
Be available to receive deliveries during business hours
Inspect parcels upon delivery and report damage immediately
Provide secure delivery locations or authorized recipients
Notify us within 24 hours of shipment for:
Incorrect shipping address (if not yet dispatched)
Wrong item quantities
Missing items from your order
Billing discrepancies
Note: Once dispatched, address changes may not be possible.
Returns accepted within 7 days of delivery.
Items must be unused, in original packaging, and with tags attached.
To start a return, email decorloomstore@gmail.com or WhatsApp +27 82 387 2548 with your order number.
Non-returnable items include: sale/clearance items marked Final Sale, gift cards, perishable items, and custom orders.
Exchanges may be offered for size/color changes or store credit, depending on availability.
Couriers will attempt delivery up to 2 times.
Packages held at depots must be collected within 5 business days, or they may be returned to sender.
For lost or damaged packages, contact us immediately with photos and order number.
Currently, DecorLoom ships within South Africa only.
International shipping may be introduced in the future.
For shipping or return-related inquiries:
Email: decorloomstore@gmail.com
WhatsApp: +27 82 387 2548
Business Hours: Mon–Fri, 09:00 – 17:00
We reserve the right to modify this policy at any time. Changes will be posted on the website and take effect immediately. Continued use of our services constitutes acceptance.