About Us

About Decorloom

Style your space without the stress.


Our Story

Decorloom started with a simple belief: beautiful, functional spaces shouldn’t be complicated or overpriced. We’re a South African online store built by people who love design, detail, and the small touches that make a house feel like home.

From our very first curated collection, we set out to find pieces that feel good to live with—timeless textures, clean lines, and practical essentials you’ll actually use. Today, we partner with trusted local distributors and select makers to bring you quality décor and lifestyle items at fair prices.


What We Stand For

Thoughtful Design
We choose items that are timeless, versatile, and easy to mix.

Quality You Can Feel
Materials matter. We look for durability and finish you’ll notice.

Fair, Transparent Pricing
No inflated markups. If we get a better deal, you do too.

Customer-First Service
Real people, quick replies, and practical help. Always.


How We Work

We operate a lean, curated model. That means:

  • Curated selection: We focus on pieces we’d proudly use ourselves—no clutter, no filler.

  • On-demand sourcing: Some products are sourced on demand to keep costs fair and collections fresh. Most orders are processed within 1–3 business days before dispatch.

  • Trusted couriers: We deliver nationwide via partners like The Courier Guy, Aramex, and PAXI. Typical delivery after dispatch is 2–5 business days, depending on your location.

  • Simple returns: If something isn’t right, we’ll work with you to make it right. See our Returns & Refunds page for details.

Need a hand choosing? Chat to us on WhatsApp at +27 82 387 2548 or email decorloomstore@gmail.com.


Why Decorloom?

Curated, Not Crowded
We cut through the noise so you don’t have to scroll for hours.

Modern Everyday Essentials
From entryway accents to bedroom basics—pieces that earn their keep.

Local Focus
We’re proudly South African and deliver across the country.

Secure Payments
Check out with trusted payment providers and bank-level security.


Our Promise

We want you to feel confident from cart to couch.

  • Clear product information and real customer support.

  • Honest timelines and proactive updates if things change.

  • Fair resolutions if something goes wrong.


Sustainability, Simply

We’re not perfect, but we’re making better choices:

  • Smaller, more considered drops instead of bulk overstock.

  • Packaging chosen to reduce waste where possible.

  • Encouraging long-life use through care tips and quality standards.


Meet the Team

Decorloom Studio
A small, hands-on team based in South Africa—design lovers, spreadsheet nerds, and people who reply to your messages like humans.

  • Founder: Itumeleng Tsoela
    Product curation, ops, and an obsession with clean interfaces—both in homes and on screens.


What Customers Say

“Exactly what I wanted—arrived quickly and looks even better in person.”

“Customer service was friendly and fast. Will definitely order again.”

Want to share your experience? Tag us on social or drop a note to decorloomstore@gmail.com.


Shipping & Returns (Quick View)

  • Processing: 1–3 business days before dispatch

  • Delivery: 2–5 business days nationwide (location dependent)

  • Returns: Start within 7 days of delivery
    See our full Shipping Policy and Refund & Returns Policy for the details.


Get in Touch

We’re here to help with product questions, styling suggestions, order tracking, or anything else.


Quick FAQ

Do you have a showroom?
We’re primarily online. If you need extra details before you buy, reach out—we’ll share measurements, more photos, or styling tips.

Do you offer free shipping?
Our system automatically applies free shipping if your cart qualifies. You’ll see it at checkout.

How do I track my order?
You’ll receive tracking details by email/WhatsApp once your order has been dispatched.


SEO Meta (optional)

Page Title: About Decorloom – Modern Home Décor in South Africa
Meta Description: Discover the story behind Decorloom. Curated décor, fair pricing, and customer-first service—delivered across South Africa.
Keywords: about Decorloom, home decor South Africa, curated decor, modern home essentials, affordable decor, quality homeware, Decorloom story


Decorloom — Make room for better.